Who we are
Our website address is: https://phxkw.com.
Privacy Policy
SMS Privacy Policy and Terms and Conditions for Keller Williams Realty Phoenix
Last Updated: 01/12/2024
Privacy Policy
Introduction
At Keller Williams Realty Phoenix (“we,” “us,” “our”), your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our SMS communication services.
Data Collection We may collect the following types of information:
- Personal Information: Name, phone number, email address, and other identifying information you provide.
- Usage Data: Metadata related to SMS communications, such as timestamps and delivery confirmation.
- Device Information: Data about the device used to access our services.
Data Use The data we collect is used to:
- Facilitate SMS communications, including appointment reminders, notifications, and updates.
- Provide you with relevant information and services.
- Improve our offerings and customer experience.
Data Sharing We value your privacy and adhere to strict data-sharing guidelines:
- No Marketing Sharing: SMS opt-in and phone numbers collected for communication purposes will not be shared with third parties or affiliates for marketing purposes.
- Data may be shared with trusted service providers solely to facilitate SMS communications on our behalf.
User Rights You have the following rights regarding your data:
- Access: Request access to the personal information we hold about you.
- Correction: Request corrections to inaccuracies in your data.
- Deletion: Request deletion of your data, subject to legal obligations.
- Opt-Out: Opt-out of SMS communications by replying “STOP” to any message or contacting us directly.
Data Protection We implement robust measures to protect your data, including:
- Encryption of sensitive information.
- Regular security audits.
- Restricted access to personal data by authorized personnel only.
Cookies and Tracking While SMS communications do not use cookies, our associated websites may employ cookies and tracking technologies to:
- Enhance user experience.
- Monitor website performance.
- Support marketing and analytics efforts.
For more information, refer to our full Cookie Policy.
Third-Party Links Our SMS communications or associated websites may contain links to third-party websites. These sites operate independently and have their own privacy policies. We are not responsible for their content or practices.
Contact Information For questions or concerns about this Privacy Policy or your rights, please contact us:
Keller Williams Realty Phoenix
6400 E Mcdowell Rd Scottsdale, AZ. 85257
Office
[email protected]
SMS Terms and Conditions
SMS for Consent Communication
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications
If you have consented to receive text messages from Keller Williams Realty Phoenix, you may receive text messages related to:
- Appointment reminders.
- Meeting notifications.
- Follow-ups on inquiries.
Example:
“Hello, thank you for contacting Keller Williams Realty Phoenix. How can we assist you? Reply STOP to opt-out at any time. Message and data rates may apply. For assistance, text HELP or visit our [Privacy Policy URL] and [Terms of Service URL].”
Message Frequency
Our SMS message frequency will range from 0 to 5 text messages daily across all users.
Example:
“Message frequency may vary. You may receive up to 15 SMS messages per week regarding your appointments or account status.”
Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing structure. Fees may vary for domestic or international messages.
Opt-In Method
Customers may opt-in to receive SMS messages from Keller Williams Realty Phoenix through the following methods:
- Submitting an intake form on our website at [www.phxkw.com].
- Providing verbal consent during a conversation.
- Filling out a paper consent form.
Opt-Out Method
Customers may opt out of SMS communications at any time by:
- Replying “STOP” to any received SMS message.
- Contacting us directly to request removal from our messaging list.
Once opted-out, you will receive no further SMS communications. You can opt back in at any time by replying “START.”
Standard Messaging Disclosures
- Message and data rates may apply.
- Message frequency may vary.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy.